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Frequently Asked Questions
| 1) | Who can purchase Douglas Laboratories nutritional supplements? |
| Douglas Laboratories products are sold exclusively to licensed healthcare professionals. |
| 2) | If I’m not a healthcare provider, how can I purchase Douglas Laboratories products? |
| You should contact your current healthcare provider, as supplementation should be part of an overall wellness program coordinated by your healthcare provider. If you do not currently have a healthcare provider, you may want to visit the following websites to locate a healthcare professional in your area:
www.acam.org
www.cand.ca
www.ccachiro.org
www.orthomed.org
www.worldhealth.net
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| 3) | What is my pricing as a professional healthcare provider? |
| Please contact your Nutritional Sales Representative for your professional pricing. |
| 4) | Does Douglas Laboratories custom label product? |
| Yes, Douglas Laboratories provides a variety of labeling options. House Label (XL)-Available only through healthcare practitioners. The Douglas Laboratories house label is offered on every one of our nutritional products in stock, and is complete with tamper-resistant seal and up-to-date labeling requirements. At Douglas Laboratories, we manufacture, package and label under strict supervision and standards to ensure that our products are of the utmost quality at all times. Personally Yours Label (PL)-Free with minimum quantities as low as 24 bottles per item. The personalized label (PL) features your name, practice, address and phone number on one of eight appealing Personally Yours label designs. It’s the perfect way to enhance patient compliance as well as encourage repeat customers. Your Own Customized Label (YL)-Free creative designs and technical consultations. A minimum charge for label printing with quantities as low as 48 bottles. The custom label design offers you a three or four color unique label on which you may incorporate your logo or any other image you wish. |
| 5) | How are Douglas Laboratories products different from other nutritional supplements on the market? |
| Our products are manufactured in accordance with cGMPs (current good manufacturing practices) for Nutritional Supplements in accordance with USP 28. Our manufacturing process is ISO 9001 certified and our in house laboratories are ISO 17025 accredited. Raw materials used in the manufacturing of our products are in full compliance with the Public Health and Security and Bioterrorism Preparedness and Response Act of 2002, assuring safety and uninterrupted flow of raw materials. Our VCP( Vendor Certification Program) ensures raw material safety and quality. |
| 6) | Why should I purchase supplements for myself and my patients from your company? |
| Pure Encapsulations provides its customers with the most effective, hypo-allergenic nutritional ingredients available. We do not compromise quality for any reason. When you order Pure Encapsulations' supplements, rest assured that you and your patients will receive the highest quality supplements available.
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| 7) | Do you manufacture your own supplements? |
| Yes. We manufacture supplements in our own state-of-the-art facility in Sudbury, Massachusetts, and maintain an open plant policy to welcome our customers; it's our best marketing tool. Every step of the manufacturing process exceeds the requirements for nutritional supplement manufacturing. Our dedication to cleanliness is obvious from the moment you enter our plant. A large staff is dedicated full-time to the task of ensuring that every inch of our plant meets the highest standards. Every piece of equipment used in the manufacture of our supplements is dismantled and sterilized before each production run. This includes scales, blenders, powder fillers, encapsulating machines and capsule counters.
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| 8) | What are your Quality Control procedures? |
| We have built our business by producing the finest supplements possible. Ingredient quality, manufacturing excellence and quality control are our most important priorities. We differentiate ourselves by holding our suppliers to the highest standards and by following strict near-pharmaceutical manufacturing procedures.
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| 9) | Where do you source your ingredients? |
| Our ingredients are selected solely on the basis of quality and purity and are provided in their most potent and bioavailable forms. We purchase premium raw materials from Japan, Switzerland, Germany, Italy, France, and of course the U.S. Manufacturers of ingredients must pass rigorous pharmaceutical grade analytical tests to qualify as Pure Encapsulations suppliers.
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| 10) | Is everything in the capsule listed on the label? |
| Absolutely. In 1991, Pure Encapsulations pioneered the practice of providing complete ingredient disclosure (Accepted industry practice was to hide or omit allergenic fillers or exipients). Pure Encapsulations supplement labels list all ingredients. Additionally, if an herbal ingredient is listed, our label details the strength of the standardized extract. |
| 11) | Do your products contain wheat, rice, gluten, dairy, fillers, etc? |
| No. The majority of Pure Encapsulations products are hypo-allergenic. With only a few exceptions, they contain no dairy, yeast or corn. Additionally, they contain no wheat, gluten, sugar, starch, preservatives or hydrogenated oils. Furthermore, our products contain no hidden coatings, excipients, binders, fillers, shellacs, artificial colors or fragrance. Other companies may use magnesium stearate, preservatives, BHA or BHT in their products.
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| 12) | What does hypo-allergenic mean? |
| The term hypo-allergenic is used to describe products that are free of binders, fillers, excipients, dyes, and common allergens.
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| 13) | What is the hypo-allergenic pant fiber used to fill capsules for some products? |
| The hypo-allergenic plant fiber Pure Encapsulations uses is a pharmaceutical grade alpha cellulose derived from purified specialty grades of wood pulp from Southern pine. Due to the nature of the raw material (wood pulp) and the manufacturing process, it does not contain alcohol, grain, corn, corn starch, sulfa, sulfites, animal products or gluten. In addition, it is free of pesiticides and heavy metals. There are no known allergens in this plant fiber. |
| 14) | Your herbal extracts are standardized. What does this mean?
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| A standardized extract is one that guarantees the precise concentration of what is considered the active, or pharmacological, ingredient of the herb. When an herbal extract is not standardized, the amount of the key constituent cannot be determined nor can it be consistent from one capsule to the next. Herbs that are standardized provide consistent, maximum nutritional benefits. |
| 15) | What is the source of Pure Encapsulations Veggie Capsules? |
| The capsules are made from Southern Pine, grown in the US. The pine is pesticide free. |
| 16) | Do I take my supplements with meals or between meals?
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| General recommendations can be found in our catalog, as well as on the label of a product. Typically, amino acids and many botanicals are taken between meals, vitamins and minerals with meals.
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| 17) | Can your products be taken during pregnancy or lactation?
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| Douglas Laboratories / Pure Encapsulations does not make recommendations concerning the use of products during pregnancy or lactation. Some products may have known contra-indications, while the effects of others have not been studied. |
| 18) | Do you offer overnight delivery service? |
| Overnight and other expedited delivery services are available for an additional charge. |
| 19) | What is your return policy? |
| In keeping with our quality commitment, our return policy requires that a claim be made within 5 days of receiving product. All returns must be completed within 30 days of the original ship date with prior authorization from our customer Service Department. These returns are subject to a 25% restocking charge. Returns may only be made on house label products (XL); no returns will be accepted on private or custom labeled products, custom formulas or convenience packs. |
| 20) | What form of payment do you accept? |
| First time orders are pre paid with a credit card. MasterCard, VISA, and American Express are all welcome. Credit terms of 30 days may be established upon approval by completing our credit application. Allow two to three weeks for credit approval with allowances for possible delays when checking references. |
| 21) | What are your shipping and handling charges? |
| Delivery cost varies depending on the province you are located in. Free shipping applies to orders greater than $350.00. To ask about shipping to the Province you're located in, please contact a Customer Service Representative. |
| 22) | Do you have a minimum dollar requirement to order? |
| You can set up an account and purchase as little as one bottle of our house label product. |
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