FAQS
Who can purchase Douglas Laboratories nutritional supplements?
Douglas Laboratories products are sold exclusively to licensed healthcare professionals.
If I'm not a healthcare provider, how can I purchase Douglas Laboratories products?
You should contact your current healthcare provider, as supplementation should be part of an overall wellness program coordinated by your healthcare provider. If you do not currently have a healthcare provider, you may want to visit the following websites to locate a healthcare professional in your area:
What is my pricing as a professional healthcare provider?
Please contact your Nutritional Sales Representative for your professional pricing.
Does Douglas Laboratories custom label product?
Yes, Douglas Laboratories provides a variety of labeling options. House Label (XL)-Available only through healthcare practitioners. The Douglas Laboratories house label is offered on every one of our nutritional products in stock, and is complete with tamper-resistant seal and up-to-date labeling requirements. At Douglas Laboratories, we manufacture, package and label under strict supervision and standards to ensure that our products are of the utmost quality at all times. Personally Yours Label (PL)- with minimum quantities as low as 48 bottles per item. The personalized label (PL) features your name, practice, address and phone number on one of eight appealing Personally Yours label designs. It's the perfect way to enhance patient compliance as well as encourage repeat customers. Your Own Customized Label (YL)-Free creative designs and technical consultations. A minimum charge for label printing with quantities as low as 48 bottles. The custom label design offers you a three or four color unique label on which you may incorporate your logo or any other image you wish.
How are Douglas Laboratories products different from other nutritional supplements on the market?
Our products are manufactured in accordance with cGMPs (current good manufacturing practices) for Nutritional Supplements in accordance with USP 28. Our manufacturing process is ISO 9001 certified and our in house laboratories are ISO 17025 accredited. Raw materials used in the manufacturing of our products are in full compliance with the Public Health and Security and Bioterrorism Preparedness and Response Act of 2002, assuring safety and uninterrupted flow of raw materials. Our VCP( Vendor Certification Program) ensures raw material safety and quality.
Your herbal extracts are standardized. What does this mean?
A standardized extract is one that guarantees the precise concentration of what is considered the active, or pharmacological, ingredient of the herb. When an herbal extract is not standardized, the amount of the key constituent cannot be determined nor can it be consistent from one capsule to the next. Herbs that are standardized provide consistent, maximum nutritional benefits.
Do I take my supplements with meals or between meals?
General recommendations can be found in our catalog, as well as on the label of a product. Typically, amino acids and many botanicals are taken between meals, vitamins and minerals with meals.
Can your products be taken during pregnancy or lactation?
Douglas Laboratories does not make recommendations concerning the use of products during pregnancy or lactation. Some products may have known contra-indications, while the effects of others have not been studied.
Do you offer overnight delivery service?
Overnight and other expedited delivery services are available and may involve an additional charge based on location.
What is your return policy?
In keeping with our quality commitment, our return policy requires that a claim be made within 5 days of receiving product. All returns must be completed within 30 days of the original ship date with prior authorization from our customer Service Department. These returns are subject to a 25% restocking charge. Returns may only be made on Douglas Laboratories label products no; returns will be accepted on private or custom labeled products, custom formulas or convenience packs.
What form of payment do you accept?
First time orders are pre paid with a credit card. MasterCard, VISA, and American Express are all welcome. Credit terms of 30 days may be established upon approval by completing our credit application. Allow two to three weeks for credit approval with allowances for possible delays when checking references.
What are your shipping and handling charges?
Delivery cost varies depending on the province you are located in. Free shipping applies to orders greater than $350.00. To ask about shipping to the Province you're located in, please contact a Customer Service Representative.
Do you have a minimum dollar requirement to order?
You can set up an account and purchase as little as one bottle of our house label product.
