Customer Service

At Douglas Laboratories, we emphasize the “service” in customer service. We deliver solutions and services that exceed expectations. Every effort is made to simplify and streamline the ordering process for our customers. Our friendly and knowledgeable staff is available to answer any questions and to assist you with your orders Monday-Thursday, 9:00 a.m. - 7:30 p.m. EST, and Friday, 9:00 a.m. - 6:00 p.m. EST. As of Friday, June 2, 2017, Friday hours will be 9:00 AM to 6:00 PM EST.

How to place an order

Douglas Laboratories continues our legacy of offering a wide range of research-based dietary supplements directly to healthcare practitioners. As part of our credentialing process, we will ask you to provide proof that you are a licensed healthcare practitioner. Once verified, your account will be activated and you can begin purchasing.

ORDER ONLINE

Secure online ordering at www.douglaslabs.ca
All of our product information is available online in our Product section. Search by health function, ingredient, name or item number.

PHONE

1-866-856-9954

Shipping

Douglas Laboratories ships daily via our preferred carrier, UPS. Delivery can be expected within 1-2 days of shipping from our facilities. All orders processed by 2:30 p.m. EST will ship the same day. Free shipping applies on orders over $300. Please note that UPS does not deliver to P.O. boxes.

Payment Terms

Orders are prepaid with a credit card. Mastercard®, VISA® and American Express® are all welcome.

Automated Electronic Notifications

Upon providing Douglas Laboratories with your e-mail address, you are able to receive order receipt acknowledgements, shipping notifications with tracking information and electronic invoices.

Return Policy

In keeping with our quality commitment, our return policy requires that the customer notify Douglas Laboratories and request a return goods’ authorization number within 72 hours of receipt of the product. Products can be returned within 30 days from date of purchase unless marked or defaced. All returns are subject to a 25% return processing fee and cost of return shipping. Returns may only be made on Douglas Laboratories labelled products; no returns will be accepted on private or custom labelled products, custom formulas or custom convenience packs. Probiotic products are not accepted for return.

Pricing

To view professional pricing online, simply log into your account and select the item you wish to price. All prices, sizes and formulations are subject to change without prior notification.

Health Products Stewardship Association

Health Product Stewardship Association (HPSA) is a not for-profit association funded and governed by the health products industries. HPSA was formed to respond to government and environmental issues relating to the collection and safe disposal of unused or expired health products returned by the public in provinces having regulations requiring industry stewardship programs. For information specific to your province visit http://www.healthsteward.ca/